Customer reviews

Last updated: 20 September 2026

This page sets out how customer reviews published on polarstar.fr are collected, checked and displayed, in accordance with Article L. 111-7-2 of the French Consumer Code and the Order of 22 October 2018.

Who collects the reviews

Reviews are collected and hosted by Trustpilot A/S (Denmark), an independent third-party platform. Polar Star does not write, edit or reorder reviews.

How a review is collected

An invitation to leave a review is sent automatically by email after an order has been shipped. Reviews can also be left spontaneously on the Trustpilot platform by anyone, whether or not they have placed an order with us.

Are reviews checked

Reviews collected through our automatic invitations are linked to a real order: the invitation is only sent to a customer whose order has been shipped, at the email address used for that order. These reviews are therefore attached to a verified purchase.

Spontaneous reviews left directly on Trustpilot are not attached to a verified purchase on our side. Trustpilot applies its own automated and manual fraud detection to all reviews.

Polar Star does not carry out any additional check of the content of reviews before publication.

Publication, dates and retention

  • Reviews are published without prior moderation by Polar Star, normally within 24 hours of being submitted.
  • Each review displays its date of publication. The date of the consumption experience corresponds to the order date for reviews collected by invitation.
  • Reviews remain published and visible without a time limit, unless their author deletes them or Trustpilot removes them under its own rules.

Order in which reviews are displayed

By default, reviews are displayed from the most recent to the oldest. Where a rating is shown, it is the arithmetic mean of all published ratings, with no weighting and no exclusion.

Consideration and counterparts

No payment, discount, gift or any other consideration is given in exchange for leaving a review, nor for leaving a positive review. Invitations are sent to all customers regardless of their expected opinion.

Reasons a review may be refused

A review may be refused or removed by Trustpilot, under its rules, in particular if it contains insults, discriminatory or unlawful content, personal data of a third party, advertising, or if it is not related to an actual consumption experience. Polar Star may report a review to Trustpilot on these grounds but cannot delete it itself.

Right of reply

Polar Star may publish a public reply to a review. Replies are identified as coming from the brand.

Contact

For any question about a review: hello@getpolarstar.com.